At akai23, your personal data is treated with the same level of care we apply to your account security. This Privacy Policy explains precisely what data we collect, why we collect it, how it is stored and protected, and what rights you hold as a Member.
Privacy Commitment: akai23 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data shared with our operational partners is shared solely to deliver, secure, and improve the platform services you have subscribed to. This policy is written in plain English so you understand exactly how your information is handled.
This Privacy Policy ("Policy") describes how akai23 ("we", "us", "our") collects, uses, stores, shares, and protects personal data obtained from Members and visitors to the akai23 platform, accessible at https://akai23.net. It applies to all personal data processed by akai23 in connection with the provision of our sportsbook, live casino, slot, crash game, and Andar Bahar products.
akai23 primarily serves Indonesian players, including residents of Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, Makassar, and Palembang. This Policy reflects our obligations under internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy. By registering an Account or continuing to use the platform, you confirm your acceptance of the data practices described in this Policy.
akai23 collects the following categories of Personal Data:
| Category | Examples | Mandatory? |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, username, password (hashed) | Yes — required to open an Account |
| KYC / Identity Data | KTP / passport / driver's licence scan, selfie with ID, proof of address document | Yes — required before first withdrawal |
| Financial Data | Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP), e-wallet registered phone (OVO, DANA, GoPay, ShopeePay, LinkAja), USDT wallet addresses | Yes — required for deposits and withdrawals |
| Transaction Data | Deposit history, withdrawal history, wager records, game session logs, bonus usage records | Collected automatically |
| Device & Technical Data | IP address, browser type and version, operating system, device model, session timestamps, referring URL | Collected automatically |
| Behavioural Data | Page navigation patterns, game preferences, betting market selections, session duration, click-stream data | Collected automatically |
| Communications Data | Live chat transcripts, support email correspondence, complaint records | Collected when you contact support |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session reminder preferences, cooling-off period records | Collected when you activate tools |
akai23 does not collect special-category personal data (such as health data, racial or ethnic origin, political opinions, or biometric data) except where a Member voluntarily discloses health-related information in a responsible gaming support context, in which case that disclosure is handled with heightened confidentiality and is never used for profiling or marketing purposes.
akai23 processes your Personal Data only for the following defined purposes:
akai23 does not use Personal Data for any purpose incompatible with the above list without first obtaining your explicit consent or notifying you of the new purpose as required by applicable law.
For each processing purpose, akai23 relies on one of the following legal bases:
akai23 shares Personal Data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
akai23 does not sell, rent, or exchange Member Personal Data with data brokers, advertising networks, or any other commercial third party for the purpose of targeted advertising or data monetisation.
akai23 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable regulatory obligations:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Registration & KYC Data | 5 years from Account closure | AML / CTF regulatory requirements |
| Transaction & Wager Records | 5 years from transaction date | Financial compliance and dispute resolution |
| Support Communications | 3 years from last interaction | Complaint audit trail |
| Responsible Gaming Records | Permanent (self-exclusion); 5 years (other tools) | Duty of care and re-exclusion enforcement |
| Device & Technical Logs | 13 months from session date | Security monitoring and fraud detection |
| Marketing Consent Records | Until consent withdrawn + 3 years | Proof of consent for regulatory audit |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
akai23 implements a layered technical and organisational security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Key measures include:
While akai23 employs industry-leading security standards, no system is entirely immune to all threats. Members are encouraged to use a strong, unique password, enable two-factor authentication (2FA), and immediately report any suspected Account compromise to [email protected].
akai23 uses cookies and similar technologies (local storage, session storage, pixel tags) to operate the platform, maintain your logged-in session, remember your preferences, and analyse platform performance. The following cookie categories are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, load balancing, fraud detection signals | No — essential for platform operation |
| Functional | Language and display preferences, responsible gaming reminder settings | Yes — disabling reduces personalisation |
| Analytics | Aggregated page-view and session analytics used to improve platform UX; data is pseudonymised | Yes — opt out via Account settings |
| Marketing (opt-in only) | Tracking promotional campaign performance for Members who have opted in to marketing communications | Yes — withdraw consent at any time |
You may manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in to your Account. akai23 does not use third-party advertising cookies or retargeting pixels that share your data with external ad networks.
As a Member of akai23, you hold the following rights with respect to your Personal Data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". We will acknowledge your request within 5 business days and respond substantively within 30 calendar days.
akai23 will not charge a fee for any data rights request under normal circumstances. Where requests are manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, with written explanation.
21+ Only: akai23 strictly prohibits access by individuals under 21 years of age. The platform does not knowingly collect Personal Data from minors. If we discover that an Account has been registered by a person under 21, we will immediately close the Account, void all wagers, and securely delete all associated data.
Age verification is a mandatory step of the KYC process. Date of birth is collected at registration and verified against government-issued identity documents before any withdrawal is processed. akai23 uses automated age-gate checks during registration and may request documentary proof of age at any point during the account lifecycle.
If you believe a minor has gained access to the akai23 platform, please report it immediately to [email protected]. We take all such reports seriously and will investigate and act upon them promptly.
akai23 operates as an internationally licensed platform. In the course of delivering our services, Personal Data may be transferred to and processed in countries outside of Indonesia, including the jurisdiction in which our gaming licence is held and the locations of our Third-Party Processors' data centres.
All international transfers of Personal Data are subject to appropriate safeguards, including standard contractual clauses or equivalent transfer mechanisms, to ensure that your data receives a consistent level of protection regardless of where it is processed.
akai23 does not transfer your Personal Data to countries or territories that lack adequate data protection frameworks without first putting in place the contractual safeguards described above.
akai23 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform services. Material changes — such as the addition of a new processing purpose, a new category of Third-Party Processor, or a change to your rights — will be communicated to Members via a notice on the platform homepage or via the registered email address on file, at least 14 days before the change takes effect.
The version number and "Last Updated" date at the top of this Policy indicate the current version in force. Continued use of the platform following notification of an amendment constitutes your acceptance of the revised Policy. If you object to any change, you should close your Account and withdraw any remaining balance before the amendment takes effect.
For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your Personal Data, please contact the akai23 Data Protection team through the following channels:
Privacy Enquiries Email: [email protected] — use subject line "Privacy Request — [Your Username]"
Live Chat: Available 24/7 via your Account dashboard — for urgent data security concerns
Response target: under 2 hours for general enquiries; within 5 business days for formal data rights requests. Support available 24/7 including Indonesian public holidays. Native Indonesian-speaking agents available during WIB business hours (07:00–23:00 WIB).
Formal data rights requests must be submitted in writing to [email protected]. akai23 will verify your identity before processing any data rights request to prevent unauthorised disclosure of your information to a third party.
These six principles underpin every data decision made at akai23. They are not aspirational — they are built into the platform's architecture and operational procedures.
Every byte of data transmitted between your device and the akai23 platform travels over TLS 1.2+ encrypted channels. KYC documents and financial account details are encrypted at rest using AES-256 — the same standard used by international banking institutions.
Internal access to Member data follows a need-to-know model enforced by role-based permissions. Every data access event by akai23 staff is logged, timestamped, and subject to regular audit. No employee can view raw KYC documents without elevated, time-limited authorisation.
akai23 does not sell, rent, or broker your Personal Data to advertisers, data brokers, or any external commercial party. Data shared with Third-Party Processors is shared strictly to operate the platform and is governed by binding data processing agreements.
You hold the right to access, correct, export, or delete your data at any time. Marketing communications require your explicit opt-in and can be withdrawn instantly. Responsible gaming data — including self-exclusion records — is permanently retained to protect your long-term wellbeing.
Our platform undergoes regular independent penetration testing and infrastructure security audits. DDoS mitigation, web application firewalls, and intrusion detection systems operate continuously to protect the platform and your personal information around the clock.
akai23 keeps your data only as long as required by regulatory obligations or operational necessity. Transaction records are held for 5 years per AML requirements; session logs are purged after 13 months. When the retention period ends, data is securely deleted or permanently anonymised.
akai23 combines world-class data protection with an unmatched selection of sportsbook markets, live casino tables, RNG slots, crash games, and Andar Bahar — all optimised for Indonesian players. Deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and USDT. Fast withdrawals. 24/7 support in Indonesian and English.